1. Acceptance of Terms
By accessing or using Food Airway, you agree to follow these Terms and Conditions. These terms apply to customers, restaurants, delivery partners, and all users of the platform.
Food Airway terms and conditions
Read the rules for using Food Airway as a customer, restaurant, or delivery partner.
2. Platform Role
Food Airway provides a technology platform for food ordering, restaurant discovery, delivery coordination, payments, subscriptions, and related support services.
3. Customer Responsibility
Customers must provide accurate contact details, delivery address, payment information, and order instructions. Food Airway is not responsible for delays caused by incorrect customer information.
4. Restaurant Responsibility
Restaurants are responsible for food preparation, menu accuracy, pricing, quality, hygiene, packaging, food licences, taxes, and compliance with applicable laws.
5. Delivery Partner Responsibility
Delivery partners must provide correct documents, follow delivery instructions, maintain professional behaviour, and complete assigned orders responsibly and safely.
6. Pricing and Charges
Food prices, delivery fees, platform fees, taxes, discounts, and subscription benefits may vary based on restaurant, location, distance, order value, and active offers.
7. Subscription Plans
Food Airway may offer subscription plans for customers, restaurants, and delivery partners. Plan benefits, pricing, validity, limits, and renewal terms may change from time to time.
8. Payments and Refunds
Payments may be collected online or through supported payment methods. Refunds, if applicable, will depend on order status, cancellation reason, restaurant confirmation, and platform policy.
9. Order Cancellation
Orders may be cancelled only as per the cancellation rules shown on the platform. Once food preparation has started, cancellation or refund may not be available.
10. Delivery Timelines
Delivery times are estimates and may be affected by restaurant preparation time, traffic, weather, distance, rider availability, technical issues, or other unavoidable conditions.
11. User Conduct
Users must not misuse the platform, submit false information, abuse staff or partners, attempt fraud, interfere with app operations, or violate applicable laws.
12. Account Suspension
Food Airway may suspend or restrict any customer, restaurant, or delivery partner account for fraud, misuse, repeated complaints, policy violations, or legal concerns.
13. Limitation of Liability
Food Airway will make reasonable efforts to provide reliable services, but it will not be liable for indirect losses, restaurant-side issues, user mistakes, service interruptions, or events beyond control.
14. Updates to Terms
Food Airway may update these Terms and Conditions when required. Continued use of the platform after updates means you accept the revised terms.
15. Contact
For questions about these terms, support, business enquiries, restaurant onboarding, or delivery partner registration, contact Food Airway at foodairway@gmail.com or +91 9855017915.